Our customers ROCK
We are a family business and we all muck in so we don't have a dedicated customer service team. We are operating as usual and shipping worldwide.
We encourage you to carry on supporting independent creative businesses during these times thank you
Call us we all like a good chat - 01254 241100
Chat - Pink speech bubble bottom right of the website
Get in touch // Happy to help
Frequently asked questions
Sample service
To order a sample, browse to the particular design you are interested in and click the 'Order Sample' on the drop down menu.
MAX 2 of the same design MAX of 1 of the same wall mural or Ava Marika design.
Wallpaper samples are full-width 52cm x 22cm in size
Ava Marika samples are 52cm x 52cm in size
Wall Murals samples are 52cm x 52 cm in size
Lots of our wallpapers have big pattern repeats so our samples will NOT show the full repeat
*Samples swatches are intended as a colour and texture sample ONLY and will not show the full design repeat.
All samples will be sent out by Second class Royal Mail. This means, unfortunately, we are unable to provide tracking information with our sample orders, as it an untracked service.
*Please get in touch if you require a next day express sample delivery.
How many rolls?
Please note all our wallpapers, wall murals and fabrics are printed to order. Ensure that you have ordered enough to complete the job as occasionally slight variations in colour can occur if you are caught short. If you are unsure we advise to order one or two extra ‘reserve rolls’ which can always be returned for a full refund if the roll remains unopened.
Unsure how many rolls send us your wall measurements to hello@woodchipandmagnolia.co.uk
Always happy to help
How do I order?
We prefer you to order via our website if for any reason you can't please ring us on 01254 241100
Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Friday (Excluding UK Bank holidays) 9 am until 5 pm so orders will only be processed during these times.
How can I pay?
We accept all major credit and debit cards including Visa, Mastercard and American Express
You can also choose to pay by PayPal express a PayPal button will display during checkout
You can also pay for your order ONLINE using Apple Pay and Google pay
For customers in the Netherlands we accept payment by iDEAL.
We offer a 0% Interest free option click here for more info
Delivery
Wallpaper & Fabric Roll Orders.
We ship worldwide - Delivery charges are automatically calculated and applied at the checkout so please ensure you are happy with them before placing your order.
Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Friday (Excluding UK Bank holidays) 9 am until 5 pm so orders will only be processed during these times.
Once your order has been printed and is ready for dispatch you will automatically receive a track & trace number from UPS.
We ask you to sign for delivery
You have the option once you have received your UPS track & trace email to change the address or have delivered to your nearest access point so you don't need to stay in, life isn’t meant to be lived waiting for parcels.
Track your parcel once dispatched with UPS or via the email sent by UPS
Woodchip & Magnolia is not liable for any import or customs duties that may occur in the process of shipping internationally.
Click here to calculate import duty & taxes for hundreds of destinations worldwide
Returns
How do I track my order?
Once your order has been printed and is ready for dispatch you will automatically receive an email from us and UPS.
CLICK TO TRACK YOUR ROLL ORDER
You have the option once you have received your UPS track & trace email to change the address or have delivered to your nearest access point so you don't need to stay in, life isn’t meant to be lived waiting for beautiful fabric and wallpaper to arrive.
We ask you to sign for delivery
Please Note - sample orders will be dispatched by Royal Mail so you will receive NO tracking information for these items.
Do you have a pattern book or catalogue of your wallpapers?
Unfortunately we do not have a pattern book or catalogue as our range is visually represented on the website.
Are you an interior designer or stylist?
Apply for a trade account with us it takes seconds.
What is 'Paste the wall'?
‘Paste-the-wall’ uses a special backing paper that doesn't expand when it gets wet. As you don't need to soak the wallpaper, the paste can be applied directly to the wall which saves a significant amount of time compared to regular wallpapers. Therefore Paste-the-Wall wallpaper products can be hung quickly and easily, cutting decorating time by half.
What is the best paste you recommend
We recommend a premium quality PASTE THE WALL adhesive, pH neutral, solvent- free, fungicide protected, light grade adhesive.
Nina likes to use Solvite pink paste the wall paste
***DO NOT USE SELF-MIX ADHESIVES. ALL PURPOSE AND HEAVY DUTY PASTES ARE NOT SUITABLE.