FAQs

Here at Woodchip & Magnolia we pride ourselves on our service and relationships with our customers, which is why we have a customer service team dedicated to helping you on your Woodchip & Magnolia journey. 

To get in touch with us, either call us on 01254 241 100 or email us at hello@woodchipandmagnolia.co.uk.

You can also reach us via chat at the pink speech bubble to the bottom right hand side of our website or for anything urgent, DM us via Instagram.

Our phone and chat lines are open 9am-5pm (GMT) Monday-Thursday (excluding holidays) and emails will be responded to within 24 hours during these times.

We're here to support our trades, so if you're a designer, decorator, developer, architect or stylist click here to sign up to or access your existing trade account.

Unfortunately we don't discount our products due to us being a small family-owned business.

If you've found a discount code, it's probably clickbait and hasn't come from us.

Our promise to you however is that our products are worth the price tag! Read this blog post to find out why.

Wallpaper

We offer FREE UK returns on wallpaper within 30 days of shipment.

We encourage all of our customers to check their wallpaper rolls, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept returns outside of this time period.

We also advise that rolls are checked before cutting and hanging as we cannot accept claims after cutting and hanging of the product.

Unwanted wallpapers should be returned in an unopened, undamaged, sealed box and in a fully re-sellable condition.

Murals

Due to the bespoke nature of our customised murals, we cannot accept returns on these items if the measurements have been

We encourage all of our customers to check their murals, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept claims after hanging or cutting of the product.

Paint

We cannot accept returns on paint unless faulty.

We advise customers to check colour accuracy before applying paint as we are not liable for the cost of redecorating due to the application of incorrect coloir, or the failure to follow manufactureres instructions (which can be found here).

Fabric

We cannot accept returns on fabric unless faulty.

We cannot refund any amount of money for labour spent or incurred after fabrics have been cut and made up into blinds, curtains etc.

Customised products

We're also unable to accept returns on any products which have been supllied to your exact specifications.

All of our products are manufactured to order therefore processed orders might be subject to a 20% re-stocking fee.

Please email hello@woodchipandmagnolia.co.uk to start the return process.

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. 

Wallpaper

We encourage all of our customers to check their wallpaper rolls, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept returns outside of this time period.

We also advise that rolls are checked before cutting and hanging as we cannot accept claims after cutting and hanging of the product.

Unwanted wallpapers should be returned in an unopened, undamaged, sealed box and in a fully re-sellable condition.

Murals

Due to the bespoke nature of our customised murals, we cannot accept returns on these items if the measurements have been

We encourage all of our customers to check their murals, and that they're happy with the application method, within these 30 days as unfortunately we cannot accept claims after hanging or cutting of the product.

Paint

We cannot accept returns on paint unless faulty.

We advise customers to check colour accuracy before applying paint as we are not liable for the cost of redecorating due to the application of incorrect coloir, or the failure to follow manufactureres instructions (which can be found here).

Fabric

We cannot accept returns on fabric unless faulty.

We cannot refund any amount of money for labour spent or incurred after fabrics have been cut and made up into blinds, curtains etc.

Customised products

We're also unable to accept returns on any products which have been supllied to your exact specifications.

All of our products are manufactured to order therefore processed orders might be subject to a 20% re-stocking fee.

Click here to go to our returns page.

Simply enter your email address and WM number in the field provided and click start.

Follow the instructions and select which wallpaper rolls you'd like to return.

You will recieve a confirmation email with the shipping guidelines once the return request is approved.

Please email hello@woodchipandmagnolia.co.uk to start the return process

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer

We work really hard to make sure our products reach you in perfect condition. As we manufacture everything to order in house, we have full control over the entire process and are able to quality check all of our wallpapers, murals, borders and fabrics by eye before shipping out to you.

However, should you have an issue with a product, please get in touch with us at hello@woodchipandmagnolia.co.uk within 30 days of shipment.

We cannot accept claims of faulty products outside of this 30 day time period and so we advise all of our customers to check their products thoroughly within this time frame.

Click here to track your order.

We do not provide tracking information for sample orders.

If you haven’t received your sample order please, get in touch at hello@woodchipandmagnolia.co.uk

Wallpaper, Borders, Bespoke Murals & Paint

We offer FREE UK delivery on wallpaper orders over £100 (1-3 working days)

For orders below £100 delivery costs £8

Fabric

Express delivery £12 (1-3 working days)

Samples

- FREE via Royal Mail

If your order includes Fabric and/or other products you will be charged £12 for delivery.

All of the above excludes Northern Ireland, Guernsey, jersey and Isle of Man and applies to NON trade customers only

Shipping is calculated at checkout.

For further help and advice, please get in touch at hello@woodchipandmagnolia.co.uk 

Within the email please provide the specific design and colourway, as well as the number of rolls, or linear metres you require. International orders will generate tracking details when despatched and you will be told of the expected delivery dates.

Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Thursday (Excluding UK Bank holidays) 9am-5pm (GMT) so orders will only be processed during these times.

Unfortunately we do not have a pattern book or catalogue as our collection is always growing and the available products are visually represented on the website.

Contact us at hello@woodchipandmagnolia.co.uk if you are looking for something in particular, or call us 01254 241100

It's always best to see wallpaper, fabric and paint up close and personal to get a real feel for the quality, pattern detail and pigment intensity, which is why we would always advise our customers to order samples first.

To order a sample, simply go to the product page and select 'sample' then 'add to cart'.

Samples can be sent via Royal Mail for FREE or UPS tracked for £8.

Sample details and costs are as follows:

Wallpaper

We have two wallpaper sample costs; £1.75 and £2 (dependent on wallpaper type)

We have two sizes of wallpaper samples; 52cm x 22cm and 52cm x 52cm (depending on wallpaper type).

Murals

£3

Sized at 52cm x 52cm

Fabric

£2

Most of our fabric sample sizes are 25cm x 22cm with the exception of the following designs:

Onism fabric: 50cm x 20cm

Ava Marika fabric: 42cm x 30cm

Paint

75p

All of our paint samples are hand painted onto leftover and recyclable wallpaper ends (to save wastage) and are available in a Matt finish only

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all of the colours of the design.

A maximum of 2 samples of the same design can be ordered. We have the right to refund any order of multiples of the same design.

xxx

The good news is that most of what you'll need will probably already be in your toolbox! Here's our checklist to make sure you're prepped and ready to decorate:

For wallpaper and murals

- Paste the Wall paste (we recommend Solvite Paste the Wall)

- Paste brush or roller

- Smoothing tool (brush or plastic)

- Tape measure

- Pencil

- Laser level (not required but useful for getting your wallpaper straight) or spirit level

- Seam roller

- Utility knife

- Drop cloth

For paint

- Paint brush

- Roller

- Masking tape (unless you're confident in your freehanding!)

- Drop cloth

Before you buy your wallpaper, you'll need to work out how many rolls you'll need. Lucky for you, we've now got a handy wallpaper calculator tool on each of our wallpaper product pages to make it as easy as possible.

Simply measure each of your walls length and width (in either cm or inches) and input into the calculator.

You can add as many walls as you need to on the calculator

Click 'calculate' and our calculator tool will tell you exactly how many rolls to order

Click here to read our guide to measuring your walls

If you're still unsure, it's always best to over order. That way, you'll prevent any hold ups with decorating and additional costs for decorators time etc. Any unused rolls can always be returned for a full refund, as long as they're unopened.

Click here to read our guide to measuring your walls.

Click here to read our guide to measuring your walls for a mural.

All of our wallpapers, borders and murals use the 'Paste the Wall' method of application, which means you paste the wall and not the paper.

It's much less messy than the tradiitonal 'Paste the paper' method, as well as quicker and easier.

Click here to read all about the benefits of Paste the Wall.

All of our wallpapers are durable and hardwearing and are therefore often used in bathrooms, however there are a few things to keep in mind...

- Keep the wallpaper as dry as possible by avoiding splash zones or anywhere that comes into direct contact with water 

- Make sure your bathroom is well ventilated

- Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper to provide some added water resistance.

Click here to read our bathroom wallpaper how to.

Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper to provide some added water resistance.

Click here to read our how to guide on hanging wallpaper.

Click here for our 6 panel hanging instructions.

Click here for our 12 panel hanging instructions.

Yes.

On fresh plaster and/or painted walls, "size" or "seal" the wall before wallpapering.

This means making up a diluted solution of paste and liberally applying it to the walls being decorated, then letting it dry. It will be absorbed in the porous plaster and will stop the paste being absorbed when it is applied.

Our fabrics come available in 3 finishes:

FR Treated
Standard FR treated fabric means that it's been match tested to ensure it won't burn with a match against it. This treatment is usually used in residential upholstery and commercial curtains and cushions etc.

CRIB 5 Treated fabric
This is when the fabric has been crib and match tested to ensure it will not burn with a match against it, plus a wooden stack called a crib is placed on the fabric and ignited. This treatment is usually used in commercial and hospitality environments.

Drapery
This is the untreated option, meaning the fabric has not been treated with any chemicals to protect it against burning; great for curtains in non-commercial settings.

The main difference between wallpaper and murals is that murals, unlike wallpaper, can be customised to your exact room measurements and are scaled to your space.

We can also manipulate, adjust or tweak our mural designs to accommodate for obstacles such as doorways, archways and windows. For further help with this, please get in touch at hello@woodchipandmagnolia.co.uk

Wallpaper on the other hand provides a more uniformed look and is generally used for one feature wall or multiple walls. Murals are most often used to make a feature of one wall or to highlight a design feature such as panelling or the ceiling.

Our Ditsy wallpapers are smaller scale versions of the original design, meaning there is more of a pattern repeat.

Our Ditsy wallpapers are great for smaller spaces where you need a smaller scale pattern to see the full impact of the design.

Click here to read our guide to installing a mural.

Click here for our guide to hanging wallpaper.

Click here for our guide to measuring your walls.

Click here to read our guide on prepping your walls correctly before decorating.

Ordering a mural is much easier than you might think.

Read our guide to ordering a mural online.

Please note that as all our products are made to order and we pride ourselves in manufacturing orders quickly (to be dispatched within 24 hours) we can only offer a 12 hour cancellation period. If you wish to cancel your order, simply contact us at hello@woodchipandmagnolia.co.uk

If you wish to cancel an order within 12 hours of purchase and your order has been manufactured but has not yet been dispatched there will be a 20% restocking fee.

As it is not possible to cancel your order after it has been dispatched. Please refer to the Returns policy.  

Orders that have been made to your exact specification cannot be cancelled after the payment has been taken.'