Shipping & Delivery Times
UK
*Current lead times
Wallpaper, paint, cushions & fabric:
3-5 working days
Bespoke murals:
5-7 working days
Samples:
2-5 working days
Rest of World
2-10 working days
Please note our design studio is closed on Friday's
We advise only booking in decorators once your order has arrived
All our wallcoverings and fabrics are printed bespoke for every individual order, we do not hold stock.
We always recommend ordering a sample of our wallpaper before purchase and using our wallpaper calculator to determine how many rolls you will need. Our wallpapers are batchless so we would always recommend ordering the correct amount of rolls (rather than over ordering) and if for any reason you need to purchase more, you can do so safe in the knowledge that our wallpapers are batchless.
Return orders of 100% unused rolls will be subject to a 20% restocking fee
Cancellation requests received over 24 hours after purchase will be subject to a 20% re-stocking fee
Shipping Charges
UK delivery charges for paint/wallpaper/cushions/murals - £6
As our fabric is sent on rolls to protect it during transit and due to the oversized nature of the parcel, an additional charge of £12 will apply
We offer FREE delivery on all UK samples
We do offer an expedited sample service charges are calculated at checkout
For international sample and roll orders and large orders costs are calculated by the size and weight of the items in your order and confirmed at the checkout.
Returns & Cancellations
We cannot accept returns on samples, murals, paint and fabric due to the bespoke nature of the products.
Paint - Mixed to order
Fabric - Printed and cut to order
Bespoke murals - Designed and printed to order
We do not offer returns on sale items *Cushions and paint are currently discounted
We hope you love your Woodchip & Magnolia wallpaper but on the occasion you would like to return, we accept returns which are unopened, undamaged and in the original packaging within 30 days of delivery.
Please wait for confirmation from us before returning your items.
Goods are your responsibility until they reach our warehouse, so please make sure they are well packed.
We recommend using a delivery service which requires a signature to ensure that you have proof of return. The cost of returning an item is at your expense.
Once we have received your returned items we will email you to confirm receipt, and confirm any refund due.
WOODCHIP & MAGNOLIA LIMITED
UNIT 1A MILLBANK
BUSINESS PARK
GREENBANK TERRACE
LOWER DARWEN
BB3 0FD
*We always recommend ordering samples of fabrics, wallpapers and paint before placing an order
*Return orders of 100% unused rolls will be subject to a 20% restocking fee
*Cancellation requests received over 24 hours after purchase will be subject to a 20% re-stocking fee
To start a self-serve return click here.
For additional support, please contact our Customer Care team with your order details, and we’ll be happy to assist you.
Please note: The above returns policy only applies when the rolls are purchased online through www.woodchipandmagnolia.co.uk If you’ve purchased rolls through one of our UK Stockists – please contact them directly for their refund policy.
