FAQ's

To order a sample, browse to the particular design you are interested in and click the 'Order Sample' on the drop down menu.

MAX 1 of the same design

Wallpaper samples are full-width 52cm x 22cm in size

Wall Murals samples are 52cm x 52 cm in size 

Lots of our wallpapers have big pattern repeats so our samples will NOT show the full repeat

Fabric samples are 20 x 25 cm

Paint samples are hand painted 21 cm x 14.5 cm

*Samples swatches are intended as a colour and texture sample ONLY and will not show the full design repeat.

All samples will be sent out by Second class Royal Mail. This means, unfortunately, we are unable to provide tracking information with our sample orders, as it an untracked service.

*Please get in touch if you require a next day express sample delivery.

Every mural is bespoke….

As manufacturers and designer’s we love working with you to create your perfect layout so you end up with a completely bespoke service and a wall mural that is unique to you.

What we offer:
A bespoke wall mural designed just for your wall’s or ceiling.

We are able to tweak layouts, flip and remove elements of the design e.g If you are ordering a Zephyr mural and it is going on a wall with a door/window etc we will move the elements around the door (nobody wants half a swallow on their wall when you can have a full one!).

We can work with the most complex of room layouts and can offer a full design solution to the most awkward of spaces.

We can (and have on numerous occasions) create a seamless mural around all 4 walls.

All our scenic murals repeat which allow us to create seamless murals without loss of any design aspects, we don’t simply crop and scale murals to fit spaces.

A purely sustainable product with minimal waste and no awkward pattern matching.

Occasionally we use widely available imagery from archive's e.g  The Rijkks Museum we will credit the artist e.g Jan Davidsz.de.Heem

All designs beautifully matt and not shiny.

Paul & I love to offer our creative and technical advice on how to create your perfect mural.

Send us your wall dimensions and/or your design requirements, we happily accept rough sketches and photos of your wall, we will work together with you on your project.


Send to hello@woodchipandmagnolia.co.uk

Please note all our wallpapers, wall murals and fabrics are printed to order. Ensure that you have ordered enough to complete the job as occasionally slight variations in colour can occur if you are caught short. If you are unsure we advise to order one or two extra ‘reserve rolls’ which can always be returned for a full refund if the roll remains unopened.

Unsure how many rolls send us your wall measurements to hello@woodchipandmagnolia.co.uk

Always happy to help 

We prefer you to order via our website if for any reason you can't please ring us on 01254 241100

Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Friday (Excluding UK Bank holidays)  9 am until 5 pm so orders will only be processed during these times. 

We print our wallpapers and fabrics to order so we are never out of stock!

We accept all major credit and debit cards including Visa, Mastercard and American Express

You can also choose to pay by PayPal express a PayPal button will display during checkout

You can also pay for your order ONLINE using Apple Pay and Google pay

For customers in the Netherlands we accept payment by iDEAL.

Wallpaper & Fabric Roll Orders.

We ship worldwide - Delivery charges are automatically calculated and applied at the checkout so please ensure you are happy with them before placing your order.

Orders will be accepted through the website 24-7, 365 days per year, however, our studio is open Monday to Friday (Excluding UK Bank holidays)  9 am until 5 pm so orders will only be processed during these times.

Once your order has been printed and is ready for dispatch you will automatically receive a track & trace number from UPS.

You have the option once you have received your UPS track & trace email to change the address or have delivered to your nearest access point so you don't need to stay in, life isn’t meant to be lived waiting for parcels.

Track your parcel once dispatched with UPS or via the email sent by UPS

Woodchip & Magnolia is not liable for any import or customs duties that may occur in the process of shipping internationally.

Click here to calculate import duty & taxes for hundreds of destinations worldwide

Once your order has been printed and is ready for dispatch you will automatically receive an email from us and UPS.

CLICK TO TRACK YOUR ROLL ORDER

You have the option once you have received your UPS track & trace email to change the address or have delivered to your nearest access point so you don't need to stay in, life isn’t meant to be lived waiting for beautiful fabric and wallpaper to arrive.

We ask you to sign for delivery

Please Note - sample orders will be dispatched by Royal Mail so you will receive NO tracking information for these items.

‘Paste-the-wall’ uses a special backing paper that doesn't expand when it gets wet. As you don't need to soak the wallpaper, the paste can be applied directly to the wall which saves a significant amount of time compared to regular wallpapers. Therefore Paste-the-Wall wallpaper products can be hung quickly and easily, cutting decorating time by half.

We recommend a premium quality PASTE THE WALL adhesive, pH neutral, solvent- free, fungicide protected, light grade adhesive.

Nina likes to use Solvite pink paste the wall paste 

***DO NOT USE SELF-MIX ADHESIVES. ALL PURPOSE AND HEAVY DUTY PASTES ARE NOT SUITABLE.

Unfortunately we do not have a pattern book or catalogue as our range is visually represented on the website. 

Please read these instructions carefully before hanging

All Woodchip & Magnolia wallpapers are easy to install, whether you hire a decorator, or choose to do the task yourself. If you need any advice contact us  not only do we create, and manufacture we are also pretty good at hanging our wallpapers.

 

1. INSPECT EVERY ROLL

 

Check that your wallpaper rolls are undamaged and that the design/colourway is correct.

Please ensure that there are enough rolls to complete the job please note our wallpaper is printed to order, so slight variations in colour can occur between batches.

No claim can be accepted for hanging wallpapers that have been cut and hung showing defects which were apparent at the time of hanging.

 

2. PREPARE YOUR WALL

 

Remove any old wallpaper and loose paint fill and sand any imperfections or cracks

Clean the wall with detergent or sugar soap

On fresh plaster, “size” or “seal” the wall – this means make up a diluted solution of paste and liberally apply to the

walls being decorated and let it dry. This will be absorbed into the porous plaster and will stop the paste being absorbed when it is applied

If your walls are a little on the old side or not in the best condition we recommend that walls are cross lined using a good quality lining paper


Lining paper should be allowed to dry out completely before hanging the wallpaper

Turn the central heating off and ensure the room is well-aired during the application and drying time


Dark coloured papers may need their edges coloured with a crayon of a similar tone to avoid white edges showing.

 

3. USE THE CORRECT PASTE

 

All our wallpapers are 'Paste The Wall' this means you paste the wall and not the paper


We advise a premium pre-mixed tub of 'Paste The Wall' paste widely available online or at your local DIY store. 

Nina like's to use Solvite paste the wall paste it rolls on pink and dries clear


Do NOT use all purpose or heavy duty paste these are not suitable for our beautiful designs.

Paste should be evenly applied to the wall and hang 1 length at a time, to an area slightly wider than the width of the roll


Should any paste come into contact with the surface, it should be lightly dabbed off whilst moist, using a clean, dry sponge or soft cloth with no soap or cleaning liquids.


Paste can potentially damage the wallpaper, Woodchip & Magnolia cannot accept responsibility for paste marks or heavy handed abrasion damage caused by rubbing paste into the surface of the wallpaper, or vigorously rubbing the surface with an abrasive cloth.

 

4. APPLY THE WALLPAPER TO YOUR WALL

 

The wallpaper can be hung dry from the roll left to right. Use ladders to get to the ceiling or coving, and allow a little extra product, e.g 2-3cm at the top

As you hang from the roll lightly brush (Using a clean dry decorators brush) into place as you go down to the skirting board. Here you can lightly push the paper to the wall. Leave the roll on the floor, or cut the lengths before you hang.

Ensure that the paper is in the correct position and is vertically correct. Brush down the paper with a smoothing decorator’s brush from the centre to the edges of the roll

Cut the excess paper at the top and bottom with a knife or wallpaper scissors.

Working to the right of this first “drop”,paste the wall again allowing a few centimetres wider than the width of the wallpaper. You should see you don’t need to get close to the first drop of paper when doing this.

For the second drop – look to see where the paper matches (the point at which the design fits together along the edges of the wallpaper).

Starting at the top, match the paper as you hang it dry from the roll – lightly brushing the paper to the wall as you go. The paper will slide into place on the paste.

When you get to the bottom of the wall – check the pattern matches, and there are no gaps. If there are bubbles, or mismatches, just loosely pull the paper back and brush it back down. The paper is forgiving!

TRIM AS BEFORE AND YOU'RE DONE!

Repeat until the wall is covered. Don’t worry about taking breaks or giving up for the night. You can pick up wherever you left off – just make sure to re-apply the paste - If leaving your paste overnight cover it up.

How to hang a panelled wallpaper e.g

Ava Marika

Onism

Cacti

Plumage

3.3m height wallpaper
Roll dimensions: W: 156cm x H: 330cm
A single roll is comprised of 3 x 3.3m lengths, each 52cm wide. Wall coverage per roll is 5.2m2.

2.5m height wallpaper 
Roll dimensions: W: 208cm x H: 250cm
A single roll is comprised of 4 x 2.5m lengths, each 52cm wide. Wall coverage per roll is 5.2m2.  

4 PANEL INSTRUCTIONS

6 PANEL INSTRUCTIONS

12 PANEL INSTRUCTIONS

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If you just want to speak to us about partnering or collaborating please call 01254 241100 or email hello@woodchipandmagnolia.co.uk