The Most Frequently Asked Questions

Customer Services

Call - 01254 241100

Chat  -Pink speech bubble bottom right of the website 

Email - hello@woodchipandmagnolia.co.uk

1. Click on CUSTOMISE & BUY add your wall dimensions for an instant preview and cost.

2. Like what you see press simply ADD TO BAG and checkout

3.For additional design manipulation requirements please email details to hello@woodchipandmagnolia.co.uk

Once purchased we will then provide a preview image of your mural before we manufacture,at this point we can tweak the design (should you require) e.g. flip, adjust the positioning of elements etc, reposition so the mural is exactly as you require it, the preview will clearly show features on the wall (doors, windows, sofas etc) and how your mural will be positioned, we will only proceed to manufacture once you are happy with it and have approved it.


If you do require a preview please provide very clear instructions and measurements.
We will provide one preview and one adjustment to the initial preview gratis but additional alterations after this will be subjected to a £50 charge per revision.

Our trade program is available to design professionals for their respective services and projects. Unfortunately at this time we do not offer trade approval for retail or e-commerce businesses who are interested in reselling our designs.

We have recently made changes to our trade program.


To become a member or to reapply for a Woodchip & Magnolia trade account - APPLY HERE


For more info about our trade program click here

All our Wallcoverings and fabrics are fire rated as below:-


Wallpapers.


All our wallpapers reach the highest EU fire rating; EN15102 / EN13501 B SI, do.
They are all paste the wall and are strippable and washable, they are very durable and suitable for commercial environments.


Fabrics.


All our fabrics are available as:-
None FR treated:- (This is usually used for residential draper and cushions etc).
STANDARD FR TREATED:- Match tested to ensure they will not burn with a cigarette and match against them.(This treatment is usually used in residential upholstery and commercial curtains and cushions etc).
The above fabric complies with BS 5852:1
CRIB 5 TREATED:- Crib and match tested, to ensure they will not burn with a cigarette and a match against them plus a wooden stack called a crib is placed on the fabric and ignited.(This treatment is usually used in commercial and hospitality environments).
The above fabric complies with BS 5852:2006 Clause 11
All our products are certified for the above.

I'm really sorry but if you have found a discount its just clickbait it has not been created by Woodchip & Magnolia.


We don't discount at all anymore as we have found it has only harmed our brand,we are a small family business and we have found that discounting has not helped us at all.

Samples

We offer a sample service across our full range of wallpaper, murals, fabrics and paints with FREE SHIPPING

Wallpaper samples are full-width 52cm x 22cm in size.

The following wallpaper samples e.g Ava Marika, Onism, George , Legs Eleven are 52cm x 52cm

Mural samples are 52cm x 52cm

Paint samples A5 in size are recyclable and have been hand-painted onto our wallpaper roll ends + = 0 wallpaper waste – currently only available in a Matt finish

Fabric Samples 25 x 22 cm

Onism fabric 50 x 20 cm

Ava Marika fabric 42 cm x 30 cm

Sample swatches are intended as a colour and texture sample only and do not show the full design repeat or all the colours of the design.

MAX of 2 samples of the same design. We have the right to refund orders of multiple orders of the same design.

Expected delivery is 3-5 working days via Royal Mail, unfortunately we cannot provide tracking information for sample orders.

Unfortunately we do not have a pattern book or catalogue as our collection is always growing and the available products are visually represented on the website. Contact us via the contact form if you are looking for something in particular or call us 01254 241100

Delivery & Returns

Track your roll order

We do not provide tracking information for sample orders.

If you haven’t received your sample order please contact us

How To Practical Tips & Advice

Our wallpaper is very hardwearing and is often used in bathrooms, however we do advise that it is kept as dry as possible that it does not come in direct contact with water and that the room is well ventilated.


Sometimes our customers use a clear varnish such as Polyvine Decorators Varnish in ‘Dead Flat’ on top of the wallpaper as this provide's some added water resistance.

All our wallpapers are ‘Paste The Wall’ - this means the decorator should paste the wall and NOT the paper.
We would advise a premium premixed tub of 'Paste The Wall' adhesive widely available online or at your local DIY store.

Nina like's to use Solvite paste the wall it rolls on pink and dries clear!

*Do NOT use self-mix adhesives, all purpose or heavy duty paste these are not suitable for our beautiful designs.
All about paste // You Tube video

We are working on a wallpaper calculator but our rolls are not all standard.

So please contact us we are super happy to work out how many rolls or panels of wallpaper you would need.

Hanging Instructions

Press