Refund policy

We hope you love your Woodchip & Magnolia order. Everything we make is printed to order, in house, especially for you, so we keep returns considered, and we've tried to make them as clear and kind as we can. Here's exactly how it works.

We accept change-of-mind returns on wallpaper rolls that are unused, undamaged and in their original packaging, and returned within 60 days of delivery.

All paint orders are mixed to order and cannot be returned unless faulty.

All fabric is cut and finished to order and cannot be returned unless faulty.

Murals are designed, sized and printed to your exact specification and cannot be returned unless faulty.

Samples (wallpaper, fabric and paint swatches) are non-returnable.

Not eligible for return

Items purchased at a sale or promotional price cannot be returned.

To start a return, sign in to your account, open your order and press Return. Select the item and the reason and we'll take it from there. Please do not send anything back before your return has been approved.

Return shipping

For change-of-mind returns, you arrange and pay for your own tracked courier. Your items remain your responsibility until they reach us, so we recommend a service with proof of delivery.

If your order is faulty, damaged in transit or incorrect, we'll cover the cost of the return. Please get in touch first and we'll arrange it.

If you ordered more rolls than you needed, or have a leftover roll, simply send back the ones you don't need and we'll refund you in full with no fee.

If you're returning your entire order, a 20% handling fee applies, as every roll was made especially for you. This is deducted from your refund when your return is processed.

No fee or deduction applies to faulty, damaged or incorrect items.

Rather than a refund, you're very welcome to swap unopened rolls for another design within 30 days. Send your original rolls back to us first, and once they're safely returned we'll send your new choice out. If the new design costs a little more, we'll send a quick invoice for the difference; if it costs less, we'll add the difference to your account as store credit for next time.

If you're between 30 and 60 days from delivery, we'll issue store credit to the value of 50% of the returned rolls for you to put towards your next order.

We know good decorating takes time, and sometimes a spare roll only turns up once the return window has closed. So even between 60 and 120 days after delivery, if you have an unopened roll you can no longer use, send it back to us and we'll give you 50% of its value as store credit. It finds a happy new home in our studio sample edit, and nothing beautiful goes to waste.

Refunds are issued to your original payment method. Once we've received and inspected your return, we'll process it within 10 working days. Please allow a few additional days for your bank or card provider to process the payment.

Delivery charges aren't refundable. Where a 20% handling fee applies, this is deducted before the refund is issued.

If your order arrives damaged, faulty or incorrect, that's on us and we'll always put it right. Let us know within 14 days of delivery with clear photographs and we'll arrange a replacement or full refund at no cost to you. No return fees or deductions apply.

Please check all wallpapers and fabrics before cutting or hanging, and always check paint colour before applying. We're unable to accept claims once wallpaper has been hung or fabric has been cut or made up.

Everything we make is printed to order, so please check your order over as soon as it arrives and before you book a decorator or installer. Open the rolls, check the design, the size and the quantity, and let us know within 14 days if anything isn't right.

If something is wrong, we'll put it right as quickly as we can and at our cost. What we're not able to cover is decorating, installation or other third-party costs, including a second visit from a fitter. This is why we ask you to check everything before anyone is booked in.

None of this affects your statutory rights.

Because every order is printed to order especially for you, we begin production quickly, typically within about an hour of ordering.

To request a cancellation, please get in touch as soon as possible after placing your order.

We work with interior designers, architects and design professionals through our trade programme, which offers tiered discounts and a range of exclusive benefits. Full details are available on request.

To apply or find out more, please email trade@woodchipandmagnolia.co.uk.

Please start your return request first (see above) before sending anything back, so we know it's coming.

Woodchip & Magnolia Limited

Unit 1A Millbank Business Park

Greenbank Terrace

Lower Darwen

BB3 0FD

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.