Refund policy

Woodchip & Magnolia Returns & Refunds Policy

We hope you love your Woodchip & Magnolia order. Everything we make is printed to order, in house, especially for you, so we keep returns considered, and we've tried to make them as clear and kind as we can. Here's exactly how it works.

Non-returnable items

Because these are made or cut especially for you, we're unable to accept returns on:

  • Samples (wallpaper, fabric and paint swatches)
  • Paint (mixed to order)
  • Fabric (printed and cut to order)
  • Bespoke murals (designed and printed to order)
  • Sale items (including discounted cushions)

Returnable items: wallpaper rolls and ready-made panels

We're happy to accept returns on unopened wallpaper rolls and ready-made wallpaper panels (including Onsim) that are unused, undamaged and in their original packaging, and returned within 60 days of delivery.

How it works:

  • To start a return, sign in to your account and open your order, or use the order link in your confirmation email, then select the item and choose Return. Checked out as a guest or can't find your order? Just email hello@woodchipandmagnolia.co.uk, or start a chat with us using the chat icon on your screen, and we'll set it up for you.
  • You arrange and pay for your own tracked courier. Your items remain your responsibility until they reach us, so we recommend a tracked service with proof of delivery.
  • Return part of your order and keep the rest, and we'll refund you for the item(s) you send back, with no fee.
  • Return your entire order, and a 20% handling fee applies, as each roll or panel was made just for you.
  • Only full, unopened, unused items can be returned. Opened, cut, trimmed or partially used products can't be accepted.

Prefer a different design?

Rather than a refund, you're very welcome to swap unopened rolls or panels for another design within 60 days. Send your original items back to us first, and once they're safely returned we'll send your new choice out. If the new design costs a little more, we'll send a quick invoice for the difference; if it costs less, we'll add the difference to your account as store credit for next time.

Just missed the window?

We know good decorating takes time, and sometimes a spare roll or panel only turns up once the return window has closed. So even between 60 and 120 days after delivery, if you have an unopened item you can no longer use, send it back to us and we'll give you 50% of its value as store credit. It finds a happy new home in our studio sample edit, and nothing beautiful goes to waste.

Cancellations

Because every order is printed to order especially for you, we begin production quickly — typically within about an hour of ordering.

  • Before production begins: cancel free of charge, no questions asked.
  • Once production has begun, for wallpaper: you can still request cancellation up to dispatch. A 20% late-cancellation charge applies, covering the paper and ink already committed to your order.
  • Once production has begun, for murals, paint and fabric: as these are created specifically for you and can't be reused elsewhere, we're not able to offer a cancellation here. If anything arrives faulty or not as expected though, we'll always put it right, see "Damaged, faulty or incorrect items" below.
  • After dispatch: orders can't be cancelled — please see the returns section above once your order arrives.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, that's on us and we'll always put it right.

  • Let us know within 14 days of delivery by emailing hello@woodchipandmagnolia.co.uk with clear photos.
  • Once we've taken a look, we'll arrange a replacement or refund at no cost to you.
  • No return fees or deductions apply to faulty or incorrect goods.

Please check all wallpapers, murals, borders and fabrics before cutting or hanging, and always check paint colour before applying. We're unable to accept claims once wallpaper has been hung, or once fabric has been cut or made into curtains or blinds, and we can't refund labour or redecorating costs.

Refunds

  • Refunds are issued to your original payment method.
  • We process them within 10 working days of your return reaching us and being inspected.
  • Delivery charges aren't refundable.
  • A 20% handling fee is deducted only when an entire wallpaper order is returned unused.

Return address

For reference only, please start your return request first (see above) before sending anything back.

WOODCHIP & MAGNOLIA LIMITED
UNIT 1A MILLBANK BUSINESS PARK
GREENBANK TERRACE
LOWER DARWEN
BB3 0FD

A few last things

  • Bought from one of our UK stockists? Please contact them directly for their own returns policy.
  • Trade VIPs, please email trade@woodchipandmagnolia.co.uk.
  • None of the above affects your statutory rights.